Privacy Policy

Gravira Casino (operated by Horizonix Corp N.V.) is committed to protecting the privacy and personal information of its players. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you access or use our website and services at graviracasino-ca.ca. It also describes your rights regarding your personal information and how to contact us about privacy-related matters. By using this website, you agree to the data practices described in this policy.

Information We Collect

We collect certain personal information from you when you register, deposit, play, or otherwise interact with our services. The categories of data we may collect include:

Category	Examples
Identity and Contact	Full name, email address, phone number, date of birth, country of residence
Account and Transaction	Username, account history, deposit and withdrawal records, game play logs, bonus use
Technical	IP address, browser type, operating system, device identifiers, browsing and interaction data
Communications	Any correspondence sent to our support team, including emails and live chat transcripts
Verification	Copies of government-issued identification, proof of address, and payment method verifications (for KYC/AML compliance)
Voluntary	Responses to surveys, feedback, or other optional information you provide

We collect this information directly from you when you provide it, as well as automatically as you navigate the site.

How We Use Your Information

We use your personal information for the following purposes:

To operate and maintain your gaming account, process your deposits and withdrawals, and verify your identity and age as required under applicable law, including Curaçao regulations and Canadian responsible gambling standards.
To enforce our Terms & Conditions, including the rules governing bonuses, wagering requirements, and fair play.
To communicate with you about your account, including transaction confirmations, account updates, and security alerts.
To detect, prevent, and investigate fraudulent or illegal activity and to comply with our anti-money laundering (AML) and know-your-customer (KYC) obligations.
To improve and personalize your experience on our site, including gamification features and loyalty programmes.
To send you service-related information, including changes to our policies or terms.
To manage and administer promotions and bonuses; any use of promotional credits, free spins, or other rewards is subject to the specific terms set for each offer on the bonus page.
For internal analytics and market research to enhance our game offerings and platform performance.

We do not use your data for marketing or advertising purposes without your explicit consent, and you may withdraw consent at any time by contacting our support team.

Cookies and Similar Technologies

Our website uses cookies, web beacons, and similar technologies to enhance your browsing experience, analyse site traffic, and support security. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

Essential Cookies: Necessary for the operation of the site, such as session management and security.
Functional Cookies: To remember your preferences and settings.
Analytics Cookies: To collect anonymous aggregated data on how users interact with the site, helping us improve performance and usability.
Marketing Cookies: Used with your consent to deliver tailored promotional content (including through third-party advertising networks).

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. For more details, please refer to your browser’s help documentation.

We also partner with third-party service providers who may use cookies and similar technologies on our behalf. These providers are contractually bound to handle your data in compliance with applicable privacy laws and our policies.

We do not sell your personal information to third parties. We may share your data in the following circumstances:

With payment processors, financial institutions, and fraud prevention services to process your deposits and withdrawals securely.
With game providers and software platforms to enable the games you play, including ensuring fair play and RNG compliance.
With regulatory bodies, such as the Curaçao Gaming Authority, as required by our licence (OGL/2024/1944/1124).
With legal or governmental authorities if required by law, court order, or to protect the rights and safety of the operator, our players, or others.
With service providers that support our operations, including cloud hosting, customer support, email delivery, analytics, and security services—all of which are subject to strict data processing agreements.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction; we will notify you of any such change in control.

Data Retention

We retain your personal information for as long as your account is active and as long as required to fulfil the purposes outlined in this policy or to comply with legal and regulatory obligations (including those related to anti-money laundering, record-keeping, and responsible gambling). When your data is no longer needed, we securely destroy or anonymize it.

In general, transaction and account records are kept for a minimum of five years after account closure or the end of a business relationship, as required by applicable law.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data where permitted by law, subject to our legal retention obligations.
Restriction: Limit the processing of your data under certain circumstances.
Data Portability: Receive a machine-readable copy of data you have provided.
Objection: Object to the processing of your data for direct marketing or on grounds relating to your particular situation.
Withdraw Consent: Withdraw any consent you have given for specific processing activities.

To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

TLS/SSL encryption for all data transmitted between your device and our servers.
KYC/AML verification procedures to verify the identity of players.
Two-factor authentication (available in your security settings).
Regular third-party RNG audits.
Restricted access to personal data to employees and contractors who require it for their duties.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure. You also play a role in keeping your account secure by not sharing your login credentials and by using strong, unique passwords.

Third-Party Links

Our website may contain links to third-party websites, including our payment partners and game providers. These sites have their own privacy policies and practices. We are not responsible for the content or privacy practices of such third parties. We encourage you to review their privacy policies before providing them with your personal information.

Children and Minors

Our services are not intended for individuals under the legal gambling age in their jurisdiction, which in Canada is 19+ and varies by province (18+ in Alberta, Manitoba, and Quebec). We do not knowingly collect or solicit personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete that data and close their account without delay.

Responsible Gaming and Privacy

We are committed to promoting responsible gaming and protecting the well-being of our players. Our responsible gaming page provides information on available player protection tools, including deposit limits, session time limits, reality checks, and self-exclusion. The use of these tools is associated with your account and the data you provide; we process this data solely for the purpose of enforcing those limits and ensuring your safety.

If you choose to self-exclude, we will restrict your account accordingly and will not use your data for marketing communications during the exclusion period.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page, and where appropriate, we will notify you by email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. You can reach our support team 24/7 via live chat (initial responses are handled by an AI chatbot; live agents respond within minutes during peak hours) or by email, with a typical turnaround of 12–24 hours. Our support is available in English and French. While we do not maintain a public FAQ section, all queries are welcomed through these channels.

You may also write to our operator: Horizonix Corp N.V., Company Number: 166811, Curaçao. For any unresolved concerns about data protection, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Curaçao, without regard to its conflict of law principles. By using our website, you agree to the exclusive jurisdiction of the courts of Curaçao for any disputes arising out of or relating to this policy.