Responsible Gaming
At Gravira, we are committed to promoting responsible gaming and ensuring that your experience on our platform remains safe, controlled, and enjoyable. This page outlines the tools, limits, and resources available to help you maintain healthy gambling habits. We encourage all players in Canada to use these protections and to be aware of the risks associated with gambling.
Understanding the Risks
Gambling is a form of entertainment, not a way to make money. It is important to approach it with a clear mind, set time and money limits beforehand, and never chase losses. While most people gamble responsibly, a small minority may develop problematic behaviour. Signs of problem gambling include spending more money or time than intended, lying about gambling, borrowing money to gamble, or feeling restless or irritable when trying to cut back.
Player Protection Tools
We provide a range of tools that you can adjust at any time from your account settings. These tools are designed to give you control over your gambling activity. You can set deposit limits, wagering limits, session time limits, and reality-check reminders. The table below summarises the available limits.
| Tool | What it does | How to adjust |
|---|---|---|
| Deposit limit | Sets the maximum amount you can deposit in a day, week, or month | Account settings |
| Wagering limit | Limits the amount you can wager in a given period | Account settings |
| Session time limit | Restricts how long you can play in one session | Account settings |
| Reality check | Displays a pop-up notification at regular intervals showing time and money spent | Account settings |
You may lower your limits at any time; increases take effect after 24 hours or longer, depending on the setting. For assistance adjusting these tools, contact support.
Self-Exclusion
If you feel you need a longer break from gambling, you can self-exclude from your account. Self-exclusion blocks access to your Gravira account for a chosen period, typically six months, one year, or permanently. During self-exclusion, you will not be able to log in, deposit, or play. You must contact customer support to initiate or extend a self-exclusion. After the period ends, you may request to have your account reactivated, but we do not guarantee reactivation. We also recommend that you register with provincial self-exclusion programs available in Canada, such as PlayNow’s GameBreak or other provincial programs.
Checking Your Play
We encourage all players to regularly review their gambling activity. In your account dashboard, you can view your deposit history, wager history, and session times. If you notice your play is increasing, consider using the tools described above. Many players find it helpful to set a budget before they start and to take regular breaks.
Age Verification
Gambling is only for adults. The legal minimum age to play at Gravira is 19 years old, consistent with most provinces in Canada. We verify the age and identity of all players during registration and throughout the player lifecycle. If we cannot confirm you are 19 or older, we will suspend your account and prevent further play. We also encourage parents and guardians to use filtering software to block minors from accessing gambling websites.
Staying in Control
To stay in control, we recommend:
- Set a spending limit before you start playing.
- Do not gamble when under the influence of alcohol or other substances.
- Do not gamble to escape stress, boredom, or personal problems.
- Balance gambling with other hobbies and social activities.
- Never borrow money to gamble.
- Take regular breaks and set time limits.
Getting Help
If your gambling is causing distress or harm, free help and support are available across Canada. Organisations that offer confidential counselling, self-help tools, and referrals include:
- Canadian Problem Gambling Helpline – Toll-free 1-866-531-2600
- Gambling Therapy – Online support at gamblingtherapy.org
- PlayNow’s GameSense – Provincial resources at gamesense.com
- Your province’s gambling support service (e.g., ConnexOntario in Ontario, Reseaujeu in Quebec)
These organisations are independent and not affiliated with Gravira. They provide support at no cost, 24/7.
Contact Us
If you have questions about responsible gaming tools, need help setting limits, or wish to discuss self-exclusion, our support team is available 24/7 via live chat and email. While we do not have a dedicated FAQ section, all queries are handled promptly – the initial chat is with an AI chatbot, and live agents respond within minutes during peak hours. Email responses are sent within 12 to 24 hours. Support is available in English and French. We treat all responsible gaming requests with confidentiality and respect.
Our Commitment
Gravira is operated by Horizonix Corp N.V., based in Curaçao. We hold a gaming license from the Curaçao Gaming Authority and follow its regulatory requirements for responsible gaming. We use TLS/SSL encryption to protect your data and maintain KYC/AML procedures. Our platform includes deposit, wagering, and session limits as standard tools. We are dedicated to providing a safe and fair gaming environment for all Canadian players.
Remember: gambling is meant to be fun. If it stops being fun, take a step back and use the resources above. You are always in control.